Fetch Data, LLC (“we,” “us,” or “our”) provides an AI-powered communication platform and associated data services for organizations seeking to recruit healthcare providers. This Privacy Policy explains how we collect, use, and disclose Personal Information (as defined below) when you use our websites that link to this Privacy Policy (collectively, “Sites”) or otherwise interact with us, including through our services, communication platform, transactions, or other engagements (collectively, “Services”).
Please read this Privacy Policy carefully before using our Sites or Services. This Privacy Policy is part of our Terms of Service. If you do not agree to the Terms of Service or this Privacy Policy, you must not use the Sites or Services. By accessing or using the Sites or Services, you agree to our use of your information as described in the Terms of Service and this Privacy Policy.
INFORMATION NOT COVERED BY THIS POLICY
Information We Collect as a Service Provider for Our Clients
This Privacy Policy does not apply to our collection, use, or disclosure of Personal Information when acting as a data processor on behalf of our clients. When acting as a data processor to clients, we collect, use, and disclose Personal Information solely on the client’s documented instructions as outlined in our agreement with them. Because our clients determine the categories of data processed and the purposes for processing it, their respective privacy policies govern this information.
If you have questions about Personal Information we process on a client's behalf, please contact that client directly.
Information We Collect from Our Personnel
This Privacy Policy does not apply to our collection, use, or disclosure of Personal Information about our employees, contractors, agents, and job applicants, and persons connected to them in a human resources context such as emergency contacts, dependents, and beneficiaries.
INFORMATION WE COLLECT
Personal Information
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”), including:
Identifiers, such as your name, address, email address, phone number, account login credentials, national provider identifier.
Commercial information and preferences, including Services preferences, Services purchased, obtained, or considered, or other preferences or interests.
Payment information, such as credit/debit card number, bank account number, routing number, billing address, amount charged/debited, and charge/debit status.
Internet or other electronic network activity information, such as IP address, device specifications, browsing and search history, clicks, information about how you interact with our emails and digital advertisements, and information about how you interact with our Sites and Services.
Audio, electronic, visual, or similar information, such as call recordings, communication transcripts, or customer support chat logs.
Professional or employment information, such as job title, employer, business address, business email address, business phone number, specialty, facilitate affiliations, professional certifications, licenses, and education credentials.
Inferences drawn from any of the information we collect to create a profile about you reflecting your preferences, characteristics, predispositions, behavior, and attitudes.
The specific Personal Information we collect about you may vary based on how you use the Sites and/or Services and your relationship with us.
Business Information
We also collect information about businesses that engage with us, such as an EIN, TIN, address, phone number, email address, and credit card, bank account, or other payment information (collectively, “Business Information”). Business Information is generally not considered Personal Information because it relates to a business; however, if it is linked to an identifiable natural person, we will treat it as Personal Information.
Usage Data and Sites Activity
We may automatically collect information in connection with the actions you take on our Sites. We refer to this type of information as “Usage Data”. Usage data may include information about your device, browser, operating system, internet service provider, and IP address. It may also include information about your interactions with the Sites such as the pages you view, the page and search terms used to reach our Site, the date, time, and duration of your visit, and your clicks. If we can reasonably associate Usage Data with you, we treat it as Personal Information under the categories of Identifiers or Internet or other electronic network information, as appropriate. If we cannot reasonably associate this information with you, we treat it as anonymous or aggregated Usage Data. We may use and disclose anonymous or aggregated Usage Data for any lawful business purpose.
Communication Recordings
We may record calls and retain the content of text messages or other written/electronic communications between you and us. By communicating with us, you explicitly consent to our recording and retention of communications.
De-Identified Data
We may create, use, disclose, and otherwise process information that has been aggregated, anonymized, or deidentified so that it can no longer reasonably be linked to, associated with, describe, identify, or be capable of being associated with a particular individual. Deidentified or aggregate information is not Personal Information and may be used for any lawful business purpose, including analytics, research, product and service development, benchmarking, security, operational improvement, statistical reporting, and business planning. We will not attempt to re-identify the individuals associated with previously aggregated, anonymized, or deidentified information.
HOW WE COLLECT INFORMATION
Voluntary Disclosure
We may ask you to provide Personal Information when you communicate with us online or offline. You are not required to provide Personal Information; however, certain features of the Sites or Services may not be unless you provide the requested information. We may also capture contact information (e.g., phone number and email address) and other information when you contact us.
Third-Party Data Sources
We may collect Personal Information from third-party data sources such as data brokerage firms and our clients.
Cookies and Pixels
We do not use cookies or data collection pixels on our Sites or in connection with our Services.
HOW WE USE AND DISCLOSE INFORMATION
Generally
We use Personal Information for business purposes, including:
To provide the Sites and Services: to provide you with access to and use of our Sites and Services;
Marketing and analytics: to send communications and offers for our products or Services and analyze individuals’ use of our Sites and Services;
Other company communications: to otherwise communicate with you;
Website use and analytics: to provide you with access to and use of our Sites and Services and analyze individuals’ use of our websites, including the use of third-party web analytics services;
Product research: to conduct research and analysis for maintaining, protecting, and developing services;
Business operations: to evaluate, develop, and improve business operations, products and services offered, perform business administration and other normal business activities;
Data sales: to sell Personal Information to third parties as described in more detail in this Privacy Policy;
Compliance: to comply with applicable legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others;
Information security and fraud prevention: to operate information security and anti-fraud programs; and
Other purposes: as otherwise described to you at the point of collection, with your consent, or as otherwise required by applicable laws.
We may use any of the types of Personal Information listed in this Privacy Policy for each of the purposes identified above.
Testimonials
If you provide a testimonial, we may post it publicly on the Sites or in other advertising materials. By providing a testimonial, you permit us to use it, along with your likeness, for any purpose, including marketing and advertising, without compensation or further notice.
Artificial Intelligence
We may use artificial intelligence, machine learning, or other similar tools to assist us in our business operations in ways that include processing your Personal Information using such tools. For example, we may use artificial intelligence tools to help us draft emails or other communications, analyze datasets, write computer code, and develop business plans. We do not use artificial intelligence tools to process your Personal Information in ways that make decisions about you with legal or similarly significant effects. We may use Personal Information to train large language models.
Service Providers
We may disclose Personal Information to other businesses to provide services to us or to assist us in providing our Sites and Services (“Service Providers”), such as payment processors, customer support providers, marketing vendors, delivery services, analytics providers, artificial intelligence providers, IT vendors, and professional advisers. We share only the Personal Information reasonably necessary for Service Providers to perform services we request for us. Service Providers must protect the Personal Information and may use it only as we permit.
Third-Party Selling and Sharing
We sell Personal Information to hospitals, healthcare systems, doctors’ offices, recruiters in the healthcare industry, and other similar companies seeking to recruit healthcare providers for employment or temporary work opportunities. Categories of Personal Information sold include identifiers, commercial information and preferences, professional or employment information, and inferences. We do not sell Personal Information of individuals we believe to be Rhode Island residents. We do not share Personal Information with third parties for cross-context behavioral advertising or targeted advertising purposes.
Other Third-Party Disclosures
We may occasionally disclose your Personal information to third parties for purposes that do not constitute a sale or sharing for cross-context behavioral advertising purposes:
To comply with the law;
To respond to legal requests (including court orders, investigative demands, and subpoenas) if, in our discretion, we believe it is necessary or appropriate;
To prevent or stop any illegal, unethical, or legally actionable activity;
To protect the safety, property, or rights of ourselves, consumers, or any other third party;
In connection with a proposed or actual corporate transaction such as a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets (whether by private sale, through operation of law, as part of a divestiture plan, or otherwise), or similar corporate transaction;
To businesses controlling, controlled by, or under common control with us; and
For additional purposes with your consent or at your direction.
STATE PRIVACY RIGHTS
If you are a resident Alabama, California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Louisiana, Maryland, Minnesota, Montana, Nebraska, Nevada (opt-out of sale only), New Hampshire, New Jersey, Oklahoma, Oregon, Texas, Vermont, or Virginia, you have additional rights to access and control your Personal Information and this section applies to you. Exemptions may apply.
Right to Know
You have the right to request that we disclose to you certain information about our collection, use, disclosure, and sale of your Personal Information, including: (i) the categories or a copy of the specific pieces of Personal Information we collected about you; (ii) the categories of sources from which your Personal Information was collected; (iii) the business or commercial purpose(s) for which we collected your Personal Information; (iv) the categories of third parties with whom we shared your Personal Information; (v) the categories of third parties to whom we sold your Personal Information; and (vi) our business or commercial purposes for selling/sharing Personal Information. If you make such a request more than twice in a 12-month period, we may evaluate whether applicable state law permits us to charge a fee to respond to your request. If applicable law allows us to charge a fee in such an instance, and we decide to charge a fee, we will contact you about the fee and obtain payment before processing your request.
We will also comply with state law requirements to provide residents of certain states, including Connecticut, Minnesota, and Oregon, with either a list of the names of all third parties to whom we sold, shared, or disclosed their Personal Information or a list of the names of all third parties to whom we sold, shared, or disclosed Personal Information generally. We will decide which list to provide in accordance with applicable state law.
We are not permitted to provide access to specific pieces of Personal Information if the Personal Information is sensitive or creates a high risk of potential harm from disclosure to an unauthorized person.
Right to Deletion
You have the right to request that we delete any Personal Information we have collected about you. Please understand that we are not required to honor a deletion request if a legal exemption applies.
Right to Correct
You have the right to request that we correct inaccurate Personal Information we maintain about you. After you request to correct inaccurate Personal Information, we will provide instructions explaining how to provide us with optional documentation to support your request. If you provide documentation, we will consider it.
We may decline to correct your Personal Information if we determine based on the totality of the circumstances that your Personal Information on file is more likely than not accurate. We may also decline to correct your Personal Information if we determine that your request is fraudulent. We may decide to delete your allegedly inaccurate Personal Information instead of correcting it.
Right to Opt Out of the Sale or Sharing of Personal Information
You have the right to request that we do not sell your Personal Information to third parties or share it with third parties for cross-context behavioral advertising or targeted advertising purposes. Please note that opting out of the sale or sharing of Personal Information will not impact any sale or sharing of your Personal Information that may have occurred prior to the date of your opt-out request.
Right to Appeal
You have the right to appeal our decision to deny, in full or in part, your exercise of consumer rights by submitting a request to appeal. If we deny your appeal, we will provide you with a written explanation of the reasons for our decision. If you are not satisfied with our explanation for the denial of your appeal, you may contact your state Attorney General to submit a complaint about the appeal results.
Non-Discrimination Notice
We will not discriminate against any consumer for exercising their privacy rights under law or this Privacy Policy.
Submitting a Consumer Rights Request
You may submit your request(s) by using our online form or calling us at (855) 829-5798. If you call us, please include at least your full name, email address, phone number, and a description of the request you would like to make in your message.
After you submit your request, we may contact you to obtain additional information necessary to verify your identity. For example, we may require you to verify certain information in our files or submit a signed declaration under penalty of perjury verifying your identity. We will not process certain requests without verifying your identity, so please respond promptly. If you do not timely respond to our requests for information, we may deny your request.
We will process verified Right to Know, Delete, or Correct requests within 45 days of receipt, subject to any applicable exemptions and extensions permitted by law up to 90 days. We will process Opt-Out of Sale requests within 15 business days of receipt. We will process appeals within 60 days of receipt or within the period required by your state’s law if shorter. We will retain a copy of your request for at least two years.
Authorized Agents
If you are an authorized agent submitting a request for another person, you must provide a written authorization from the consumer (along with proof of your identity) or a copy of a lawful power of attorney. You may provide this documentation via email to privacy@gofetchdata.com after submitting the request. We may contact you or the consumer on whose behalf you claim to act to verify your authorization.
Non-Discrimination Notice
We will not discriminate against any person for exercising their privacy rights under law or this Privacy Policy.
California Shine the Light Disclosure – “Your Privacy Rights”
We may disclose your Personal Information to third parties for their own direct marketing purposes. To opt out of such disclosures, please submit an Opt-Out of the Sale or Sharing of Personal Information request using the procedures above.
OTHER PRIVACY AND SECURITY PROVISIONS
Security
We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. Accordingly, we employ commercially reasonable administrative, technical, and physical safeguards to protect such Personal Information from unauthorized access, disclosure, and use, both in transit and at rest. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed 100% secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk.
Other Websites
Please be aware that third-party websites accessible through the Sites or recommended through our Services may have their own privacy and data collection policies and practices. We are not responsible for any actions, content of websites, or privacy policies of such third parties. You should check the applicable privacy policies of those third parties before providing information.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information, Usage Data, and any other information about you to government or law enforcement officials or private parties if, in our sole discretion, we believe it is necessary or appropriate to respond to legal requests (including court orders, investigative demands, and subpoenas), to protect the safety, property, or rights of ourselves, consumers, or any other third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with law.
How Long We Retain Your Data
We retain your Personal Information in accordance with our record retention policies that are informed by the business purpose for which we obtained your Personal Information and our obligations to comply with legal, regulatory, tax, and/or accounting obligations.
Children’s Privacy
The Sites and Services are not intended for children under the age of 18, and we do not knowingly collect Personal Information from children under the age of 18. If we become aware that we have inadvertently received Personal Information from a child under the age of 18, we will delete such information from our records.
California “Do Not Track” Disclosure
“Do Not Track” is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user’s activity not be tracked. Currently, our Sites and Services do not respond to “Do Not Track” signals.
Privacy Policy Changes
We may update this Privacy Policy from time to time. We encourage you to review it regularly for changes. If we make material changes, we will post the updated Privacy Policy on the Sites and update the “Last updated” date. Changes are effective when posted. Your continued use of the Sites or Services after any change means you accept the updated Privacy Policy. If we determine we will use Personal Information collected before the change in a materially new way, we will provide notice, such as by posting on the Sites or emailing your last known email address, before using that information in the new way.
CONTACT US
If you have any questions about our Sites, Services, or this Privacy Policy, please contact us at privacy@gofetchdata.com.